How to get your tax return direct deposited onto your SOLE® Visa® Payroll Card

open Posted:   November 30, 2016

Asking the government to do something quickly is the same as asking a tree to grow quicker - it’s probably not going to happen. Speed things up a bit once tax season (January 15th through April 15th) rolls around by getting your refund deposited right onto your SOLE® Paycard. The process is quick, easy and beneficial to you.

How do I get my tax refund through direct deposit?

First, you have to get your W2 forms and any other tax forms you might need from all the employers you’ve worked for in the past year. Your employer(s) should send your W2s by January 30th, at the latest. Next, fill out your taxes, or get a tax professional to do them for you. The only difference now is that you’ll be providing direct deposit information instead of a mailing address for a refund check. This will allow quicker access to your money. Be sure to only provide your account number to trusted tax professionals or processors.

How do I find my direct deposit info?

If your card begins with 4326 or 4302:

You can find your direct deposit info (account number and routing number) through the SOLE Paycard App available for both Android and iOS - see video below for instructions.

If your card begins with 4326, 4302, or 4097:

You can find your account number and routing number through your online SOLE account. You can also call our customer service department to get your account number and routing number, or we can provide you with an account verification letter via email.

How to find your direct deposit info in the SOLE App:

If your card begins with 4326 or 4302:

How to find your direct deposit info on your SOLE online account:

If your card begins with 4326 or 4302:


If your card begins with 4097:

Important notes about your tax refund:

  • A tax refund may only be direct deposited into an account that is in your name.  This means that if you file a joint return, the name of the primary filer must match the name on the account. If a tax refund is directed to an account that is not in your name it may be rejected and returned to the IRS. 
  • No more than three electronic refunds can be deposited into a single financial account or prepaid card. If you exceed this limit you will receive notice from the IRS and a paper check refund.
  • Your paycard can hold up to $9,999. If your tax return will put your balance above this number, you should opt for a paper check or call customer service to verify your card load limit.

What happens after you file your tax refund:

  • First, the IRS must review and accept your tax refund. When the IRS has approved your tax refund, you will usually receive an email notification from the platform you used to file your taxes.
  • Next, the IRS will set the date on which your tax refund will be sent to your account. You can find this date by using the IRS's Where's My Refund tool.
  • Because direct deposits take 2-3 business days to process, your tax refund will appear in your account approximately 2-3 business days after the date that the IRS sends your tax refund to SOLE. 

If your tax refund is rejected by the IRS:

  • You'll receive an email notification from the IRS explaining why your return was rejected.
  • Next, you'll want to follow the instructions in the email exactly or contact the IRS to re-file your tax return.
  • If your return was rejected because it was over the $9,999 limit or because the name on your return didn't match the name on your SOLE account, you'll want to opt for a paper check when you re-file.

If you have any questions, please give us a call at 800-457-5809 before filing your tax return.